Shipping Policy

Last updated — March 2026

Delivery Times

Destination	Estimated delivery	Shipping cost
European Union	3–12 days	Free on all orders
United Kingdom	3–12 days	Free above €50 · Standard rate below
Rest of World	3–12 days	Free above €50 · Standard rate below

Delivery times are estimates. They begin from the date of dispatch, not the date of order. During high-demand periods, dispatch may take 1–3 additional business days. You will receive a tracking confirmation email once your order has been dispatched.

Shipping Costs

EU – all orders: Free shipping. No minimum order required.

UK & Worldwide – above €50: Free shipping.

UK & Worldwide – below €50: Standard international rate. Displayed at checkout before payment.

Where We Ship From

UNDR orders are fulfilled by our logistics partner and dispatched internationally. Orders originate from outside the European Union. All import duties and VAT obligations for EU orders are handled by UNDR. You will not be asked to pay additional customs charges on delivery for EU orders.

For UK and worldwide orders, local customs duties and import taxes may apply depending on your country's regulations. These charges – if applicable – are the responsibility of the recipient. UNDR has no control over these fees and is unable to predict or reimburse them.

Order Tracking

Once your order is dispatched, you will receive a confirmation email with your tracking number. If you have not received tracking information within 5 business days of placing your order, contact us at hello@undrapparel.com.

Packaging

Every UNDR order is dispatched in plain, unmarked packaging. No brand name. No logo. No indication of the contents on the outside of the box. This is not a logistics decision. It is part of what UNDR is.

Returns & Refunds

You have 30 days after receiving your order to request a return. Items must be unworn, unwashed, with tags, and in their original packaging. Inside the EU you also keep your legal 14-day right to cancel. Full details are in our Refund Policy.

How to Return

Email hello@undrapparel.com with your order number. Once your return is accepted, we email you the return address, a return label and instructions. Approved refunds go back to your original payment method within 10 business days. If an item arrives faulty, damaged or wrong, contact us straight away and we will make it right.

Your choice. Hidden impact.